Do you have a question? We have an answer.
We compiled our CBD FAQ ‘s
My bath bomb went a bit soft. What happened?
Our super exquisite bombs are made of different rich clays. These clays attract the oils that are in the bombs causing them to soften. Although they start out hard as a rock, over time, you may notice some crumbling. It’s still your faithful bath bomb with all of its oils just a little softer. Be sure to hold it over the tub when opening if you notice that it has gone soft on you. 🙂
My Cream has some granules in it…is it bad?
You may have noticed, (or perhaps not, dependent on your ambient temperature), that the cream has suddenly gotten a grainy texture. It dissolves when it’s warmed up on the skin, but what has happened? The short answer is…The cream has not gone bad, it is still good to use.
This is completely normal. The fatty acids in Cocoa Butter melt and solidify at different temperatures, they can form clumps that cause a grainy feeling. At slight temperature changes that you or I may not notice, the cream heats and cools. While it heats up, the fats separate. Once it sets (at room temperature instead of in a cooler) it can become crystallized or grainy.
To start with a smooth cream we temper it during manufacturing but, depending on the surrounding temps after shipping, it can start to melt. We like to keep ours cool.
Common CBD FAQ:
Why is my CBD Oil turning pink?
When your GenElle Renew CBD Oil turns pink it is due to an enzyme called polyphenol oxidase. Polyphenols are naturally occurring antioxidants. Although our CBD mixed MCT Coconut Oil starts out as a clear liquid, due to high concentrations of polyphenols, it may turn pinkish the longer it is exposed to oxygen and light. With our new packaging, we now have the Renew CBD Oil in a protected dark matte glass bottle. Cheers!
I love the Renew and it tastes so good!
How much Renew CBD Oil should I put under my tongue?
Although it’s tempting to drink the entire bottle because of its fresh coconut flavor, it’s a CBD unspoken rule that you should go low and slow.
Start small and build up. Gradually build up to 1 dropper full 1-2 times a day. Hold under your tongue for 30 seconds. In theory, the key is to have the CBD enter your bloodstream through the mucous membranes under the tongue for better absorption.
Can I fail a drug test from using CBD?
Everyone is different so there is no straight answer. We certainly cannot guarantee that it’s not a possibility. We can neither confirm nor deny the possibility of failing a drug test and cannot be held responsible if the test comes back with positive or false-positive results. Our product comes with a companion COA that verifies the CBD/THC content. At this time we only use CBD Isolate.
Where does our CBD come from?
Our CBD comes from hemp grown on our family farm, L7 Hemp. We use the highest standards of cultivation. It is a fully integrated farm and we own facilities that use the most advanced hemp extraction methods. We farm organically without pesticides and do microbial testing. GenElle has and can provide COA’s (Certificate of Analysis) for all of our isolates. We proudly formulate our all-natural handmade line of CBD products. Our amazing Colorado family work together at all stages to ensure you get the freshest product available shipped to your home. We are the real deal…field to body. (Left: Image of one of our fields).
What is the entourage effect?
If the product is THC free then how can it have an entourage effect?
The entourage effect refers to the combined effect of the cannabinoids and terpenes working together in synergy. They are organic plant compounds that are responsible for a plant’s taste and smell. Think of what gives an orange its citrus smell. You can create the entourage without THC by selecting essential oils with specific terpenes.
What are the types of CBD Oils? What type do you offer?
Full Spectrum has Terpenes + Cannabinoids + THC
Broad Spectrum has Terpenes + Cannabinoids + NO THC
CBD Isolate is 99.9 CBD + NO THC
Our product only uses CBD Isolate
Does GenElle do wholesale orders?
Yes we do! We love our wholesale customers and want to maintain ease of use just for them. Stay tuned for a new section of our site just for wholesale, coming soon.
If you are interested in wholesale orders please email sales@generationelle . com to speak directly to our handcrafting team.