Store Policies

Payment Methods

For online orders, we accept payment by Visa, Mastercard, American Express, Discover, Diner’s Club, JCB, Paypal, and Paypal Credit. If payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. GenElle is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

COUPONS: Coupon codes, including the welcome email coupon code, cannot be combined with any other coupon code, or any other promotional or wholesale discount. Generally, during holiday sales we reserve the right to disable our coupon code field and provide our customers with the best discount; which is normally, the holiday sale.

Right to Refuse Service

We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

Order Fulfillment and Tracking

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.

We fill domestic orders via U.S. Postal Service First Class mail or Priority (depending on size and weight), which generally results in delivery within 4 to 5 business days. Requests for use of a courier service or overnight shipping cannot be processed on this website; however,  we generally can accommodate these requests if you place your order by phone or by contacting sales through sales@generationelle.com.

Damage Due to Freight or Shipping

All of our products are tested for quality, and all shipments are carefully packed and inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. Please contact us within 14 days of purchase and provide detailed information for any product damaged during shipping. Please include a full description of the damages to the product.

If your product was purchased through a Generation Elle distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

We do not take returns based on taste or dislike. If for any reason your product has been damaged during shipping or suffered a manufacturing mistake, we will replace it or a store coupon will be issued within 7 days of purchase. Please contact us immediately at sales@generationelle.com. Based on a case to case basis you may to asked to return the product for further investigation.

This website contains general information about diet, health, and nutrition. None of the information is advice, and should not be considered or treated as a substitute for advice from a healthcare professional.  The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.

The general information and content on this website are provided “AS IS” without any representations or warranties of any kind, express or implied. Generation Elle LLC (“GenElle” or the “Company”) makes no representations or warranties whatsoever in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or another professional healthcare provider. If you think you may be suffering from any medical condition you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or another healthcare provider before doing so. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Neither the Company nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence.  All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and GenElle does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.