FAQs

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through the U.S. Postal Service, and packages can be tracked through their website.

We fill domestic orders via U.S. Postal Service First Class mail or Priority (depending on size and weight), which generally results in delivery within 4 to 5 business days. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone or by contacting sales through sales@generationelle.com.

The cost is dependent on your order weight. We use USPS first class and Priority.

You will receive a USPS tracking number in a notification email once your order is complete.

If you’re missing items or shipments, contact us within 30 days of ship date at orders@generationelle.com.

All of our products are tested for quality, and all shipments are carefully packed and inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. Please contact us within 14 days of purchase and provide detailed information for any product damaged during shipping. Please include a full description of the damages to the product.

Once you have submitted payment, we may need to take further action on our side, please contact us via the contact form or email orders@generationelle.com to connect with a representative.

We do not take returns based on taste or dislike. If for any reason your product has been damaged during shipping or suffered a manufacturing mistake, we will replace it or a store coupon will be issued within 7 days of purchase. Please contact us immediately at sales@generationelle.com. Based on a case to case basis you may be asked to return the product for further investigation.

If your product was purchased through a Generation Elle distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

Complete terms of and conditions are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities and products are manufactured according to FDA guidelines for cGMP standards. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Coupon codes, including the welcome email coupon code, cannot be combined with any other coupon code, or any other promotional or wholesale discount. Generally, during holiday sales we reserve the right to disable our coupon code field and provide our customers with the best discount; which is normally, the holiday sale.

We like to reward our customers with special promotional offers. Available promotions will be indicated on the relevant pages of our website.

• Welcome Email: After signing up for our website mailing list, you will receive a welcome email with a discount code.
• Free Shipping: On all orders of $99 + we automatically offer free shipping.
• Gifts with Purchase: Some of our most popular promotions are complimentary gifts with purchase, from sample-size to full-size products and shirts to hats. These promotions are typically associated with a specific brand, item or minimum order total.
• Percentage Discounts: This promotion allows our customers save a specific percentage of the final cart total.
• Employee Discount Code: We supply employees with their unique discount code that they may offer to potential customers, who may be looking to try CBD.
• Employee Discount: We offer employee discounts which can only be used for the employee. Employee discount code must be entered to receive benefits.
• Holiday Sales: Generation Elle has sales throughout the year, most fall on U.S. calendar holidays.

Promotion Code: Note, during a sitewide sale, Promo Codes may be disabled preventing coupon stacking. Normally, you would enter the Promo Code into the Coupon Field at checkout to apply the discount to your cart.

Automatic: During a sitewide sale, your discount will be automatically deducted from the total in the cart.

Free Item: During a free item promotion, an item will automatically be shipped with the order if the order qualifies for the terms of the promotion.

We do offer coupons and goodies (samples with orders over $50) that are occasionally sent out with orders for use on future purchases. We may also pass out coupons during events.

We do not share your information with any third parties. The padlock icon in your browser’s URL bar indicates that our site is secure for sharing personal and private information, and process orders online.

For online orders, we accept payment by Visa, Mastercard, American Express, Discover, Diner’s Club, JCB, Paypal, and Paypal Credit. If payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. GenElle is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

Your card will be charged immediately, upon purchase. We charge a 8.3125% rate.

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• Address Book: For a true time-saver, fill your address book with your family’s and friends’ addresses so that you never have to enter them again in the future.
• Order/Purchase History: If you’ve placed an order, you can determine its status, plus check on the order dates and order numbers for items you’ve purchased in the past.

Yes we do! We love our wholesale customers and want to maintain ease of use just for them. Stay tuned for a new section of our site just for wholesale, coming soon.

If you are interested in wholesale orders please email sales@generationelle . com to speak directly to our handcrafting team.

CBD is 1 of over 60 cannabinoids found in cannabis. CBD was not isolated until 1940 by the chemist Roger Adams, and its chemical structure wasn’t clearly defined until 1963 by Raphael Mechoulam.

Although CBD and THC are by far the most popular and well-studied, there are more than 60 cannabinoids found in the cannabis plant. Many of them are present in such low amounts that they’re difficult to detect at all; modern scientific estimates place the real number anywhere between 60 and 113 cannabinoids.

Everyone is different so there is no straight answer. We certainly cannot guarantee that it’s not a possibility. We can neither confirm nor deny the possibility of failing a drug test and cannot be held responsible if the test comes back with positive or false-positive results. Our product comes with a companion COA that verifies the CBD/THC content. At this time we only use CBD Isolate.

CBD Isolate

CBD isolate is a pure, crystalline powder that contains 99% pure CBD. CBD isolate contains only CBD. All the plant matter contained in the hemp plant, including oils, waxes, chlorophyll, and more are removed, offering a finished product that is CBD and nothing more.

Broad Spectrum

Broad spectrum CBD is the middle ground option between isolate and full spectrum CBD. It begins as a full spectrum oil, with the full range of beneficial cannabinoids and terpenes, but it then goes through a refinement process to remove all THC compounds.

Full Spectrum

Because full-spectrum CBD oil interacts with cannabinoid receptors in the brain, it’s not entirely accurate to describe it as non-psychoactive. However, it will not induce the sense of euphoria for which THC is so well-known. Full-spectrum contains plant terpenes that contribute to the entourage effect. Full Spectrum CBD includes at least 113 known cannabinoids, all created inside a single hemp plant. It preserves all of the therapeutic cannabinoids, terpenes and flavonoids that occur naturally in hemp. By definition, hemp contains less than 0.3% THC.

The defining characteristic between hemp and marijuana is the chemical composition contained within each plant.

Both hemp and marijuana can produce high amounts of CBD, the non-intoxicating cannabis compound; however, THC is produced at very different levels.

While hemp can contain no more than 0.3% THC by dry weight, marijuana can contain up to 30% THC content.

It’s a CBD unspoken rule that you should go low and slow.

Start small and build up. Gradually build up to 1 dropper full 1-2 times a day. Hold under your tongue for 30 seconds. In theory, the key is to have the CBD enter your bloodstream through the mucous membranes under the tongue for better absorption.

There are approximately 30 servings in a 1 oz bottle. Your bottle should last anywhere from 2 weeks to 1 month.

CBD oil has been studied for its potential role in easing symptoms of many common health issues, including anxiety, depression, acne and heart disease. For those with cancer, it may even provide a natural alternative for pain and symptom relief.

Though CBD has been shown to help reduce symptoms related to cancer and cancer treatment, and may even have cancer-fighting properties, more research is needed to assess its efficacy and safety.

Hemp oil does not contain any CBD. It is an oil derived from the hemp plant. Hemp oil, or hemp seed oil, is made from hemp seeds, meaning there is little to no CBD content. It is normally used in products as a carrier oil.

CBD oil is made from the leaves, flowers, and stalk of the hemp plant—the only part of the plant where cannabidiol is found.

Our super exquisite bombs are made of different rich clays. These clays attract the oils that are in the bombs causing them to soften. Although they start out hard as a rock, over time, you may notice some crumbling. It’s still your faithful bath bomb with all of its oils just a little softer. Be sure to hold it over the tub when opening if you notice that it has gone soft on you. ?

You may have noticed, (or perhaps not, dependent on your ambient temperature), that the cream has suddenly gotten a grainy texture. It dissolves when it’s warmed up on the skin, but what has happened? The short answer is…The cream has not gone bad, it is still good to use.

This is completely normal. The fatty acids in Cocoa Butter melt and solidify at different temperatures, they can form clumps that cause a grainy feeling. At slight temperature changes that you or I may not notice, the cream heats and cools. While it heats up, the fats separate. Once it sets (at room temperature instead of in a cooler) it can become crystallized or grainy.

To start with a smooth cream we temper it during manufacturing but, depending on the surrounding temps after shipping, it can start to melt. We like to keep ours cool.

When your GenElle Renew CBD Oil turns pink it is due to an enzyme called polyphenol oxidase. Polyphenols are naturally occurring antioxidants. Although our CBD mixed MCT Coconut Oil starts out as a clear liquid, due to high concentrations of polyphenols, it may turn pinkish the longer it is exposed to oxygen and light. With our new packaging, we now have the Renew CBD Oil in a protected dark matte glass bottle. Cheers!